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Terms, Conditions and Privacy Information

Terms and Conditions

 

1. Booking and Reservations

  • Customers can reserve tours through our website or authorized agents.

  • A deposit of 100us per tour is required to secure bookings.

  • Cancellation policiy is 2 weeks prior full refund, 2 days prior 50% refund.

2. Tour Itineraries and Changes

  • Our tour packages include detailed itineraries (destinations, activities, accommodations).

  • We reserve the right to make changes due to unforeseen circumstances (e.g., weather, safety concerns).

  • Participants will be informed promptly of any modifications.

3. Pricing and Payment

  • Tour prices are clearly stated on our website.

  • Inclusions (meals, transportation, guides) are specified.

  • Payment methods and due dates are outlined.

  • Additional fees (taxes, gratuities) may apply.

4. Cancellation and Refunds

  • Customers must adhere to cancellation policies.

  • Refund amounts vary based on cancellation timing.

  • No-shows or late arrivals may forfeit payments.

5. Health and Safety

  • Participants should be aware of physical requirements.

  • Safety measures are in place during tours.

  • Emergency procedures and first aid information will be provided.

6. Liability and Waivers

  • Participants assume certain risks during tours.

  • Liability waivers are signed prior to each tour.

7. Travel Documents and Insurance

  • Customers are responsible for valid travel documents (passports, visas).

  • We recommend additional travel insurance for their protection.

8. Behavior and Conduct

  • Participants are expected to behave respectfully.

  • Alcohol consumption and smoking rules as per Costa Rica Law..

  • Respect for local customs is essential.

9. Force Majeure

  • Unforeseen events (natural disasters, political instability) are covered.

10. Dispute Resolution and Jurisdiction

  • Disputes will be resolved through mediation or arbitration.

  • The applicable jurisdiction for legal matters is Liberia Costa Rica.

 

 

PRIVACY INFORMATION

Data Owner

Real Tours Costa Rica

Data Controller

Ulf Halbgebauer

Email: plazacopal@gmail.com

Types of Data collected

Among the types of Personal Data that this Application collects, by itself or through third parties, there are:Cookie, Usage data, First Name, Last Name, Phone number, Address, Fax number, Country, State, Province, Email address and ZIP/Postal code.

Other Personal Data collected may be described in other sections of this privacy policy or by dedicated explanation text contextually with the Data collection.
The Personal Data may be freely provided by the User, or collected automatically when using this Application.
Any use of Cookies - or of other tracking tools - by this Application or by the owners of third party services used by this Application, unless stated otherwise, serves to identify Users and remember their preferences, for the sole purpose of providing the service required by the User.
Failure to provide certain Personal Data may make it impossible for this Application to provide its services.

Users are responsible for any Personal Data of third parties obtained, published or shared through this Application and confirm that they have the third party's consent to provide the Data to the Owner.

Mode and place of processing the Data

Methods of processing

The Data Controller processes the Data of Users in a proper manner and shall take appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.
The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Data Controller, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of the site (administration, sales, marketing, legal, system administration) or external parties (such as third party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Data Controller at any time.

Place

The Data is processed at the Data Controller's operating offices and in any other places where the parties involved with the processing are located. For further information, please contact the Data Controller.

Retention time

The Data is kept for the time necessary to provide the service requested by the User, or stated by the purposes outlined in this document, and the User can always request that the Data Controller suspend or remove the data.

The use of the collected Data

The Data concerning the User is collected to allow the Owner to provide its services, as well as for the following purposes:Analytics, Interaction with external social networks and platforms, Access to third party services' accounts, Advertising, Contacting the User, Displaying content from external platforms, Handling payments, Infrastructure monitoring, Registration and authentication and Remarketing and Behavioral Targeting.

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